Avaana delivers pre-employment, prevention, personal health support and workplace injury treatment through one governed practitioner network, so your workforce’s clinical history carries through every stage and care never starts over.
Trusted by Australian insurers, corporate health teams and employers
In partnership with EML
Source: EML partnership performance data, from continuous live operation of the Avaana model.
Most organisations already have providers for prevention, EAP and workplace injury. The issue is not the providers, but the handovers between them.
Each transition can mean lost clinical context, repeated assessments and care starting again.
Assessments and clearances at the point of hire, establishing the record before day one.
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Employer-funded credits that convert into booked care to address identified workforce risk, before concerns affect attendance or capacity.
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Confidential treatment for non-work-related conditions, inside the same system with the same care team.
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Structured early intervention before a claim, claims-aligned care after one.
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Avaana connects these stages through one credentialled practitioner network and one platform, so clinical records, governance and care carry across the employee journey.
AHPRA-verified (and in NSW, SIRA), with defined SLAs, escalation governance and documentation standards.
Inside the network →
One AHPRA-verified practitioner network that catches physical and psychosocial harm early, and leaves a defensible record of what you did about it.
Around 30%
reduction in claim costs from early intervention, with lost work days halved
One network for prevention, treatment and injury care, on one record, with no handovers between vendors. The same access in the depot as at head office.
9 in 10
workers came back for a second appointment
Same practitioner from first contact to return to work, history intact.
62 weeks to 11
median time off work when the worker stays with one physiotherapist, against transfers between providers
Prevention, personal health and injury care on one governed platform, measured against the claims line you already own.
Around 15%
less spent on treatment per claim, because workers need fewer appointments to recover
Avaana integrates or serves as an extension of your claims process as the booking, practitioner coordination, payment and reporting layer, with a co-branded claimant experience and a credentialled national network behind it.
8.6 against 9.7
appointments per claim
Often the same day. Availability is live on the platform, so a booking is made against a real appointment slot rather than by ringing around ten practices. Across our EML programme the average from claim to booking is about four days, and the gap is the claimant deciding to start, not the appointment being unavailable.
No. Avaana operates underneath it. We already run claims-aligned booking and reporting with EML. Your process stays, the resets go.
That is your decision, and it depends on what you are paying for it. An EAP is a high fixed cost against low utilisation, and it stops at the referral. Avaana carries on past it: the appointment is booked, the treatment is delivered, and the record follows the person. Some clients run both. Others look at utilisation after six months and make a decision then.
No. Preventative and personal health consultations are confidential between the employee and the practitioner. You see utilisation and workforce-level insight, never individual clinical records.
Comprehensive audit logs
Full user and system activity tracking
ISO 27001-aligned controls
Security practices aligned with global standards
Multi-factor authentication
Mandatory MFA for secure access
Encryption at rest and in transit
AES-256 at rest, TLS 1.2+ in transit
AWS secure cloud infrastructure
Hosted in an enterprise-grade AWS environment
Role-based access control
Granular user permission management
Preventative and personal health consultations are confidential between the employee and the practitioner. Employers receive utilisation and workforce-level insight, never individual clinical records.
Preventative and personal health consultations
Individual clinical records
Personal health records, even when a workplace claim exists
Workplace injury reporting aligns with claims governance, within defined boundaries. Information is shared only with explicit consent, and disclosure is employee-controlled.
Utilisation and workforce-level insight
Workplace injury reporting, aligned with claims governance
Anything further, only with explicit employee consent
One platform. One network. One treatment journey.
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